Frequently Asked Questions
Can I get a material certificate for my order?
Yes, we always provide certificates upon order. Please notify us for reviewing a sample certificate before placing your order.
Can I return an item if I change my mind?
No, our products are custom-cut and cannot be returned unless there is a verified defect.
Can I set up a long-term supply agreement?
Yes, businesses with recurring needs can discuss customized agreements with us.
Can you provide technical advice on selecting the right titanium?
We always offer professional guidance, but it is the buyer’s responsibility to determine the appropriate material for their application.
Do you offer discounts for bulk orders?
Yes, we offer volume discounts based on order size. Contact us for a quote.
Do you offer invoice payments?
Yes, through our third-party payment provider.
Do you offer partial deliveries?
No, we ship orders complete unless otherwise agreed. Please contact customer support for special requirements.
Do you sell standard sizes or custom-cut materials?
We offer both. Customers can specify exact measurements when placing an order.
How can I contact customer support?
You can reach us via email or our live chat on the website.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email.