Frequently Asked Questions
In which currency are prices displayed?
Prices are displayed in EUR or local currency, depending on your location within EU.Can I cancel or modify my order after placing it?
Contact customer service as soon as possible to check the status of your order. While we will do our best to assist, but we cannot guarantee that cancellations or modifications can be made once your order has entered the packing process.Do I need to create an account to place an order?
Yes. Having an account allows you to track orders, view order history, and gain access to exclusive offers, discounts, and news updates.How do I know my order was placed successfully?
You will receive an automatic order confirmation via email after completing your purchase.
Is the shipping insured?
No, we do not automatically provide shipping insurance. If you require an insured shipment, please contact customer support before placing your order.
What happens if my order is lost during transport?
Once the goods are handed over to the carrier, the risk is transferred to the buyer. However, we will be happy to assist you in correspondance with the shipping company if necessary.
What if I receive a defective product?
If you receive a product that you believe is defective, you must report it within 14 days of receipt. The issue will be assessed and verified by us before decision to whether replace, repair, or refund the product.
What payment methods do you accept?
We accept credit cards and third-party payment solutions offering invoice and installment options.
What tolerances apply to the materials?
You can find our tolerances for weight, length, and quality at TitaniumShop.com/quality
What types of titanium do you offer?
We supply various titanium grades for industrial use. Check our product listings for available specifications.