Frequently Asked Questions
When does the risk transfer to the buyer?
Risk transfers to the buyer once the goods are handed over to the first carrier, despite covering transportation costs under CPT Incoterms 2020.
Which shipping methods do you offer?
We ship via FedEx with the following options:
- FedEx International Priority Express (1-3 business days)
- FedEx International Economy (2-5 business days)
Packing and booking take an additional 2-3 business days before shipment.
Who covers return shipping for complaints?
If the defect is our fault, we will cover the return shipping costs.