Quality
Our Commitment to Quality
We are dedicated to providing our customers with the highest quality titanium materials and products. Quality is at the core of everything we do, from sourcing raw materials to delivering the finished product. Below, we outline our stringent quality requirements and procedures to ensure that every product meets our exacting standards.
Cutting Methods and Tolerances
We employ various cutting methods to meet precise requirements, each with specific tolerances as outlined below:
| Cutting Method | Details | Tolerances |
|---|---|---|
| Waterjet Cutting | High precision cutting, suitable for various materials | -0/+3 mm to +/-0.10 mm, max 2 mm hole diameter |
| Guillotine Cutting | Used for sheets up to 6 mm thickness | -0/+3 mm, or -3/+3 mm for full sheet splits |
| Coiling Machine | For cutting coils to specific lengths | -0/+3 mm |
| Abrasive Metal Cutting | For round bars and tubes up to 10 mm diameter | -0/+3 mm |
| Metal Band Saw Cutting | Used for larger round bars | -0/+3 mm |
Markings and Traceability
Each material sample is marked with its specific material grade and heat number to ensure traceability. This marking allows for easy identification and tracking of materials throughout their use.
For smaller pieces, we pack them in bundles, with each bundle clearly marked with the material grade and heat number. This ensures that even smaller pieces remain identifiable.
These marking practices help maintain clear identification and prevent the mixing of different materials during handling and processing.
3.1 Certificate Included in All Deliveries
To maintain transparency and traceability, every delivery from us includes a 3.1 certificate. This certificate, in accordance with the EN 10204:2004 standard, provides detailed information about the material’s chemical composition and mechanical properties. It is verified by our internal quality assurance team to ensure that the materials meet the required specifications.
- Chemical Analysis: Confirms the material’s chemical composition.
- Mechanical Properties: Includes tensile strength, yield strength, and elongation.
- Manufacturing Process: Details the process used to produce the material.
ISO Approval from All Suppliers
We believe that quality starts with our suppliers. Therefore, we only partner with suppliers who have ISO certification, demonstrating their commitment to quality management and continuous improvement. This ensures that all materials sourced by us are produced under stringent quality control processes.
- ISO 9001: Quality management systems.
- ISO 14001: Environmental management systems.
- ISO 45001: Occupational health and safety management systems.
Quality Control Gate at Material Arrival
Upon arrival at our facility, all materials undergo a rigorous quality control inspection to verify their compliance with our standards. This quality control gate is a critical step in our process, ensuring that only materials that meet our stringent criteria proceed to the next stages of production.
- Visual Inspection: Checks for any visible defects or irregularities.
- Dimensional Verification: Ensures that the material dimensions meet the specified tolerances.
How We Handle Claims
Customer satisfaction is paramount for us. Despite our rigorous quality control processes, we understand that issues can occasionally arise. When they do, we are committed to addressing and resolving claims promptly and efficiently.
- Claim Submission: Customers can submit claims through our dedicated customer service portal or by contacting our support team directly.
- Initial Assessment: Our quality assurance team conducts an initial assessment of the claim to determine the nature and extent of the issue.
- Investigation: A thorough investigation is conducted to identify the root cause of the problem. This may include reviewing production records, conducting additional tests, and liaising with suppliers if necessary.
- Resolution: Based on the findings of the investigation, we take appropriate corrective actions. This may include replacing the defective material, issuing a refund, or providing a credit for future purchases.
- Continuous Improvement: We use the insights gained from each claim to improve our processes and prevent similar issues from occurring in the future. This commitment to continuous improvement helps us maintain the highest standards of quality.
Quality is not just a requirement; it is a fundamental value that guides our operations and decision-making. Our robust quality management system, backed by industry certifications and rigorous inspection processes, ensures that we consistently deliver products that meet or exceed our customers’ expectations. If you have any questions or need further information about our quality requirements, please do not hesitate to contact us.